askuse@jyxallanglozarin.world | Arendshorst 39, 6714 LV Ede, Netherlands

Refund Policy

Last updated:

1. Right of Withdrawal

In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

2. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), take physical possession of the product.

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Email: askuse@jyxallanglozarin.world

Address: Arendshorst 39, 6714 LV Ede, Netherlands

3. Return Conditions

3.1 Product Condition

To be eligible for a refund, the product must be:

  • Unopened and in its original packaging
  • In the same condition as when you received it
  • Accompanied by proof of purchase

3.2 Return Process

To return a product:

  1. Contact us at askuse@jyxallanglozarin.world to initiate the return process
  2. We will provide you with return instructions and a return address
  3. Package the product securely in its original packaging
  4. Ship the product to the provided address
  5. Keep proof of shipment until you receive confirmation

4. Return Shipping Costs

You are responsible for the direct costs of returning the product unless:

  • The product is defective or incorrect
  • We failed to inform you about your right of withdrawal

In such cases, we will bear the return shipping costs.

5. Refund Process

5.1 Refund Timeline

We will process your refund within 14 days after:

  • We receive the returned product, or
  • You provide proof that you have sent the product back

5.2 Refund Method

Refunds will be issued using the same payment method you used for the original purchase. If this is not possible, we will use an alternative method agreed upon with you.

5.3 Refund Amount

You will receive a full refund of the purchase price, excluding:

  • Original shipping costs (unless the product was defective or incorrect)
  • Any decrease in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product

6. Exceptions to Right of Withdrawal

Your right of withdrawal does not apply to:

  • Products that have been opened and cannot be returned for hygiene reasons
  • Products that have been damaged due to your handling
  • Customized or personalized products

7. Defective Products

If you receive a defective or incorrect product, please contact us immediately. We will:

  • Provide a full refund or replacement
  • Cover all return shipping costs
  • Process your request promptly

8. Cancellation Before Shipment

If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will process a full refund immediately.

9. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

  1. Check your bank account or payment method
  2. Contact your payment provider
  3. Contact us at askuse@jyxallanglozarin.world

10. Contact Information

For questions about returns or refunds, please contact us:

Email: askuse@jyxallanglozarin.world

Address: Arendshorst 39, 6714 LV Ede, Netherlands

We aim to respond to all inquiries within 2 business days as required by Dutch consumer protection law.

For disputes, you can contact the European Consumer Centre Netherlands: eccnederland.nl